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VoIP call center solutions are the same as any contact center except it saves money by utilizing a VoIP phone system to route calls.
What constitutes VoIP call center solutions though, depends on the company that it represents. While call centers may conjure images of huge bays of cubicles being operated by dozens of agents, any company with inbound sales or support calls has a contact center in its organization. And because all business is important to the people calling about it, call center telephone systems should have efficient routing to connect customers as quickly as possible, no matter how large or small the call volume is.
Connecting callers is best accomplished with either Call Queues or Hunt Groups. Both accomplish the task of streamlining the process of connecting customers to the right employees but each one employs different technology to do so. Hunt Groups (aka Ring Groups) are best employed for smaller businesses routing departmental traffic while Call Queues (aka ACD Queues) employ advanced features typical of VoIP call center telephone systems.
No matter where in the spectrum of contact center sizes your business falls, the first step is the same; cutting the cord from the legacy telephone companies. As a result, by switching to VoIP, your overhead on communications costs can drop by as much as 40% and even more when you begin designing call center telephone systems.
Ring Groups are already included on every Business Phone Plan as part of the core feature set. Just switching to VirtualPBX means you’re all ready to get started! If your call capacity dictates your needs to true Contact Center Solution, though, you can add ACD Queues Pro with live monitoring, advanced call routing, and hold treatment options on our Contact Center.
Live dashboards play a pivotal role in ensuring operational efficiency and delivering excellent customer service. These real-time insights into key performance metrics include call volume, average wait times, agent availability, and customer satisfaction scores. By keeping a close eye on these metrics, VoIP call center supervisors can make informed decisions on staffing levels, call routing, and training needs. This proactive approach enables them to address issues as they arise, optimize resource allocation, and ultimately enhance the overall customer experience.
Monitoring live dashboards for your call center phone systems fosters responsiveness. But, it also helps in meeting performance targets and maintaining a high standard of service quality. We offer simple insights in your queue manager as well as more detailed Live Dashboards shown in this video.
VirtualPBX stands out as a reliable choice for VoIP call centers, primarily attributed to our exceptional customer service. Our dedicated customer service team is available 24/7 to ensure your call center telephone system works to your specifications. Plus Contact Center customers get the full white glove treatment, with configuration managed by the VirtualPBX team.
VirtualPBX has allowed my company to easily expand into remote locations and start offering telecommuting options to my employees. Customers continue to call the same number and the departments are easily reachable.
VirtualPBX has made setting up my account very easy, and having 24/7 support I can have many of my issues resolved in a matter of minutes. I am happy that I switched my business to VirtualPBX, we save money, and have better features. I would recommend VirtualPBX to anyone.
Running a small business is hard enough. I don’t want to worry about a complicated phone system, too. VirtualPBX makes setup easy and the support that I received was terrific. Highly recommend VirtualPBX for your communication needs!
Founded in a San Francisco, California basement in 1997, VirtualPBX delivers premium Business Phone, Messaging, POTS replacement, and Contact Center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
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