Add VirtualText Connect to your business phone plan for $99 $45/month >
Add VirtualText Connect for $99 $45/month >
Add VirtualText Connect to your business phone plan for $99 $45/month >
Add VirtualText Connect for $99 $45/month >
People don’t always call anymore. They text. They ask quick questions while they’re on your site or comparing options. And if there’s no easy way to respond in the moment, most don’t try again.
VirtualText combines business texting, webchat, and AI support in one shared workspace so your team can respond quickly without piling on more work.
Every plan starts with 14 days free on us.
People don’t always call anymore. They text. They ask quick questions while they’re on your site or comparing options. And if there’s no easy way to respond in the moment, most don’t try again.
VirtualText combines business texting, webchat, and AI support in one shared workspace so your team can respond quickly without piling on more work.
Every plan starts with 14 days free on us.
People don’t always call anymore. They text. They ask quick questions while they’re on your site or comparing options. And if there’s no easy way to respond in the moment, most don’t try again.
VirtualText combines business texting, webchat, and AI support in one shared workspace so your team can respond quickly without piling on more work.
Every plan starts with 14 days free on us.
Every conversation lives together and intact, so nothing disappears or gets overlooked.
The right conversations rise to the top, so your team knows exactly where to jump in.
Anyone can step in and respond with the right context without starting from scratch.
Make every website visit count. Automatically verify names and emails before your team steps in.
See which conversations need attention by what customers are saying and how they’re feeling.
Stay consistent when it gets busy with company playbooks and AI agents to relieve the pressure.
Messages, calls, internal discussions, and customer history stay connected in one shared workspace, so your team can respond with clarity instead of scrambling for context.
Customers notice when your team remembers the details. Keeping the full history connected helps conversations feel familiar, personal, and continuous instead of starting over each time.
It’s easier to help when you already know what’s going on. Shared context, backchannel conversations, and sentiment insights help your team step in with confidence and know what needs attention next.
Customers notice when your team remembers the details. Keeping the full history connected helps conversations feel familiar, personal, and continuous instead of starting over each time.
It’s easier to help when you already know what’s going on. Shared context, backchannel conversations, and sentiment insights help your team step in with confidence and know what needs attention next.
Busy days, staffing gaps, and constant interruptions don’t have to throw your team off. VirtualText helps steady the workload so people can respond thoughtfully instead of rushing through conversations.
When AI handles simple questions and requests, your team has more space for thoughtful problem-solving and moments that need a human touch. A little breathing room leads to better conversations, better attitudes, and better support overall.
Playbooks and AI guidance help your team respond accurately and consistently, even during busy stretches or staffing changes. Instead of second-guessing responses, people have support that helps them stay aligned and on-brand.
When AI handles simple questions and requests, your team has more space for thoughtful problem-solving and moments that need a human touch. A little breathing room leads to better conversations, better attitudes, and better support overall.
Playbooks and AI guidance help your team respond accurately and consistently, even during busy stretches or staffing changes. Instead of second-guessing responses, people have support that helps them stay aligned and on-brand.
At VirtualPBX, the experience isn’t just about tools—it’s about the people behind them. Support isn’t a separate layer or a last resort; it’s part of how everything works across setup, billing, and ongoing growth. That means real answers from people who understand. And as your business evolves, we stay connected to what you need next, because being a customer isn’t a transaction—it’s a working relationship.
At VirtualPBX, the experience isn’t just about tools—it’s about the people behind them. Support isn’t a separate layer or a last resort; it’s part of how everything works across setup, billing, and ongoing growth. That means real answers from people who understand. And as your business evolves, we stay connected to what you need next, because being a customer isn’t a transaction—it’s a working relationship.
AI agents act as an extra set of hands for small businesses, supporting customer conversations with your knowledge, on your schedule, and always under your control.
Keep contacts in sync between tools, trigger workflows, and automate messages with our API to when messages, like appointment reminders, need to be timed just right.
Organize ownership, capture context, and transfer conversations effortlessly to keep both teams and customers on the same page. In VirtualText collaboration is built into every interaction naturally.
Integrate with Stripe, Shopify, and Pipedrive (and more coming soon) to see customer details right inside your conversations.
Trigger custom automations at the press of a button to do things like creating deals in your CRM, escalating issues to an engineering team, or sending out review requests.
Share the load by sharing numbers across team members or restrict certain phone numbers to select teams.
No more split conversations. Allow customers to chat with you via SMS, then webchat, and back to SMS while maintaining a singular conversation thread.
Playbooks instruct your AI agents how best to answer your customers’ questions. Generate your playbook based on your company website and tweak anytime.
Sentiment analysis gives leaders a real-time signal of customer sentiment, helping small teams prioritize the moments that matter most and protect customer satisfaction through thoughtful, human responses.
A shared inbox brings your team’s SMS, MMS, and web chat into one place, making it easy to stay organized, share context, and manage customer conversations together.
As of March 31, 2023 industry regulations require all businesses who send text messages to contacts in the USA be registered. We make this process extremely simple by offering a path specifically for sole proprietors. While many vendors require an EIN for businesses to start texting their clients, VirtualPBX offers texting for sole proprietors and small businesses alike.
Centralize all your business texting in one place. VirtualText turns SMS and MMS into a shared, team-friendly inbox with unified web chat, AI assistance, and automated messaging.
Turn website visits into real conversations with live webchat that continues over SMS, captures verified leads, and keeps your team connected 24/7.
Take advantage of our webhook library to trigger your own custom workflows. For example, update your CRM when SMS opt-in status changes or alert your team when new conversations begin.
Answers to your questions are a click or call away.
Talk with a specialist, chat with us,
or call/text (888) 825-0800.
Capture more leads, respond 24/7 with AI agents, and manage every message in one shared inbox. After your trial, you will be converted to our $99/mo VirtualText Chat Plan.
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
