Get 10% Off Our Most Popular Plan, Now with Insights 📈 Until December 31st

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Eliminate Data uncertainty with Insights

Unlock Essential Small Business Metrics

Insights gives businesses accurate and actionable data about their call activities with charts, tables, and the ability to filter, customize, and even schedule report delivery to your inbox. Take advantage of the following pre-built reports:

  • Call Lists: Abandoned Calls, Internal, Session, Unreturned Abandoned Calls, User, and Microsoft Teams Call List
  • Caller ID and DID Reports: Area Code, Country, Location, Number, Number Type, Top Dialed Numbers, and Top Received Numbers 
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Advanced Reports and Insights

Keep an Eye on Call Activity with Dashboards

Included with Insights and Advanced Call Reports

While detailed reports give you a full picture of your call activity for analysis, managers also need the ability to quickly glance and ensure operations are flowing smoothly – especially for remote or busy teams. Get a high-level view of the activities occurring on your phone system, customized for what matters most to your business. Dashboards offer a tiled layout with quick metrics, tables, and charts.

Uncover Insights into Your Business Today

10% Off Our Most Popular Plan, Now with Insights Until December 31st!

Insights is available on our Pro and Ultra plans and can be enabled for existing customers by our Experience and Support teams. Not sure what you need? Schedule a demo and consultation with our Sales team below to get matched up with the reporting option that works best for you.

Starter
→ Call forwarding and essential VoIP features to help small businesses grow and succeed.
$9 /user/month
This plan includes:
Unlimited Local Minutes in the US,
Canada, & Mexico
Forward Incoming Calls
Free Local Number Per User
Route Calls with Auto Attendant
24/7 Support: Chat/Email
14-Day Money-Back Guarantee
10% Off + Insights 📈 on Our Most Popular Plan
Pro
→ Voice and SMS versatility fueling team collaboration, ideal for growing businesses.
$17 $15.30 /user/month
Everything in Starter, plus:
Personalized Live Onboarding
VoIP Device Included
Send & Receive Text Messages
Insights & Real-Time Dashboards
Call Recording Features
Zapier & Webhooks Integrations
24/7 Support: Phone/Chat/Email
Ultra
→ Insightful management tools and pro-level routing options for improved business operations.
$28 /user/month
Everything in Pro, plus:
White Glove Configuration
Priority Support Included
Up to 20 Auto Attendants
MS Teams & API Integrations
Dynamic Caller ID
Inbound Text Forwarding
Toll-Free Minutes Included

Need More? Upgrade to Advanced Call Reports + Call Tagging or Contact Center

In addition to all of the reports available on Insights (shown above), Advanced Call Reports + Call Tagging offers the ability to tag calls both automatically and during live calls and offers over 30 additional reports, including:

  • Call Tagging: Call Tag Summary
  • Call Lists: Recorded Calls, Segment, and Trunk to Trunk
  • Performance Reports: Abandoned Calls by Day, Abandoned Calls by Time, Abandoned Calls by Day & Time, Service Level by Day, Service Level by Time, and Service Level by Day & Time
  • Time Based Reports: Day, Week, Month, Time, Duration, Hold Time, Ring Time, and Talk Time
  • User and Device Reports: Device, Parking Slot, User, User Group, Voicemail Box, and Completed by User
  • Caller ID and DID Reports: by DID, Service Number, State, Outgoing Calls by Caller ID Name, and Outgoing Calls by Caller ID Number
  • Teams Reports: User, Meeting, and External Tenant
  • Account Reports: Calls by Account and Service Level by Account

Our Contact Center product adds even more reports, specific to your queues and agents:

  • Queue Reports: Queue Call List, Calls by Queue, Calls by Queue Name, Calls by Time, Calls by Day, Calls by Day and Time, and Queue Performance
  • Agent Reports: Agent Away Reason Summary, Agent Status Detail, Agent Status Summary, Agent Summary, and Calls Completed by Agent

Schedule a Consultation with our Team to Discuss your Call Analytics Needs

Founded in a San Francisco, California basement in 1997, VirtualPBX delivers premium Business Phone, Messaging, POTS replacement, and Contact Center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.

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