Real-Time Dashboards

On Insights and Advanced Call Reports

Our customers are constantly looking for ways they can improve their business communications. The best way to start making improvements? Analyzing what is happening today.

That was the inspiration behind our Real-Time Dashboards, available on with Insights and Advanced Call Reports + Call Tagging. Now VirtualPBX customers can customize views with live data from their phone system, including options to call or monitor right from their Dashboards. Now that’s an actionable report!

Monitor Your Business in Real-Time

Don’t wait until the end of the month to understand how your business communications are flowing – or not flowing. Dashboards allow you to view what is happening in your business phone system in real-time, including:

Which team members are available, away, or on a call
The percentage of calls outside of your SLA limits
How many calls are taking place right now
Which teams may be overloaded with call volume

Customize Dashboards to Display what Matters Most to You

Easily add new tiles and select which Fields to show

You already know that one size doesn’t fit all – but that shouldn’t mean you have to do extra work to get what you need. With our Dashboards feature, you can choose from a variety of tile types and drag and drop data fields:

Single Stat: great for quick glances at current logged- in users or active calls
Circular Gauge: measure KPIs like Calls Answered in your set SLA timeframe
Multi-Stat List: a table view of your call data with fields you choose
Multi-Stat Cycle: introduce a slider that cycles through data highlights
Stats by Time Chart: determine peak busy times and manage accordingly
User Status Grid: see who is logged in, logged out, or away
Unreturned Calls Grid: view unreturned calls and even return calls here, too!
Image: add your company logo, an inspirational message, or team reminders

Manage Queues and Agents Right from Your Dashboards

When we say Live Dashboards, we mean it!

Don’t just view your Contact Center agents – manage their presence from right inside your Dashboard. Employee forgot to sign out for the day? No problem, in one click, they can be logged out and you never had to leave the interface.

You can also take action by calling your agents or monitoring their active call with a single click.

Get Live Dashboards with VirtualPBX

This feature is available through Insights (Pro and Ultra Plans), with the Advanced Call Reports + Call Tagging Add-On ($99/mo on Pro and Ultra Plans), and Contact Center.

Advanced Call Reports are just the beginning. Sign up for a VirtualPBX Business Phone Plan today and start making your business even better.

VirtualPBX Reviews

Starter

→ Call forwarding and essential VoIP features to help small businesses grow and succeed.

$9 /user/month

This plan includes:

Unlimited Local Minutes in the US,
Canada, & Mexico

Forward Incoming Calls

Free Local Number Per User

Route Calls with Auto Attendant

24/7 Support: Chat/Email

14-Day Money-Back Guarantee

10% Off + Insights 📈 on Our Most Popular Plan

Pro

→ Voice and SMS versatility fueling team collaboration, ideal for growing businesses.

$17 $15.30 /user/month

Everything in Starter, plus:

Personalized Live Onboarding

VoIP Device Included

Send & Receive Text Messages

Insights & Real-Time Dashboards

Call Recording Features

Zapier & Webhooks Integrations

24/7 Support: Phone/Chat/Email

Ultra

→ Insightful management tools and pro-level routing options for improved business operations.

$28 /user/month

Everything in Pro, plus:

White Glove Configuration

Priority Support Included

Up to 20 Auto Attendants

MS Teams & API Integrations

Dynamic Caller ID

Inbound Text Forwarding

Toll-Free Minutes Included

Analytics Solutions that Fit your Business

Call analytics provide real-time insights into call volumes, team availability, and customer interactions, helping businesses optimize staffing and prevent missed calls. By identifying peak call times, monitoring employee engagement, and tagging call outcomes, teams gain visibility into performance and customer handling. This transparency supports effective workforce management, enabling seamless oversight of remote teams and live management to boost overall productivity.

Insights

Take advantage of essential call metrics like:

Call Lists: Abandoned Calls, Internal, Session, Unreturned Abandoned Calls, User, Microsoft Teams Call List
Caller ID and DID Reports: Area Code, Country, Location, Number, Number Type, Top Dialed Numbers, Top Received Numbers

Advanced Call Reports + Call Tagging

All options from Insights as well as:

Call Tagging: Call Tag Summary
Call Lists: Recorded Calls, Segment, and Trunk to Trunk
Performance Reports: Abandoned Calls by Day, Abandoned Calls by Time, Abandoned Calls by Day & Time, Service Level by Day, Service Level by Time, and Service Level by Day & Time
Time Based Reports: Day, Week, Month, Time, Duration, Hold Time, Ring Time, and Talk Time
User and Device Reports: Device, Parking Slot, User, User Group, Voicemail Box, and Completed by User
Caller ID and DID Reports: by DID, Service Number, State, Outgoing Calls by Caller ID Name, and Outgoing Calls by Caller ID Number
Teams Reports: User, Meeting, and External Tenant
Account Reports: Calls by Account and Service Level by Account

Contact Center

All options from Advanced Call Reports + Call Tagging as well as:

Queue Reports: Queue Call List, Calls by Queue, Calls by Queue Name, Calls by Time, Calls by Day, Calls by Day and Time, and Queue Performance
Agent Reports: Agent Away Reason Summary, Agent Status Detail, Agent Status Summary, Agent Summary, and Calls Completed by Agent