Advanced Call Reports + Call Tagging

VirtualPBX Advanced Call Reports lets you organize your company data into manageable reports — generated on a schedule or on-demand.

You will have the ability to create multiple workspaces with their own unique reports, information filters, and delivery schedules.

Reports: View inbound calls by area code, call duration by talk time, agent performance by calls completed, and much more
Filters: Customize your reports by selecting for phone number, answered/abandoned status, and many other criteria
Schedules: Deliver call reports to your email inbox hourly, daily, weekly, or monthly

Call Tagging

Eliminate guesswork and embrace data-driven decisions with VirtualPBX’s call tagging feature. By categorizing calls according to topics, sentiment, or outcomes, businesses gain critical insights into customer needs, preferences, and challenges. This tool enables companies to tailor customer experiences, make strategic decisions, and streamline operations with precision. With VirtualPBX, harness analytics to boost customer satisfaction and fuel business growth – whether that’s automatically or during a live call.

Call Reports

Advanced Call Reports are an essential part of monitoring your progress as a business. Let this system help your advertising campaigns by tracking the number of inbound calls by DID number or by phone call location. Through these phone call analytics, you’ll find an instant reflection of which campaigns are working and which aren’t.

Reports act as a type of VoIP monitor by grabbing all the relevant call data that flows through your business.

Try time-based reports to track employee performance and KPIs by showing the duration, hold time, ring time, and talk time of all your conversations.
Or use performance-based reports to grab information about department-wide efforts, like the number of lost calls or service level by day and time.

If you use VirtualPBX ACD Queues Pro, you can also generate summaries of the number of calls completed or calls handled by any Queues agent.

Call Filters

Filters improve the performance of your call reports by allowing you to select for specific criteria.

Take a bulk report and segment it to meet your needs:

Filter all calls by inbound or outbound types
Dig deeper into department performance by finding repeat call end causes

ACD Queues Pro route calls well. But they’re not measuring devices. With filters, you can see more clearly what is not measured by automatic call distribution systems:

Track an individual’s performance by selecting for agent name or number
See department KPIs for the day, week, month, or longer by filtering by queue name

Filters can be reused in as many reports as you like. And you can add more than one filter to a report.

Even this is possible: sort by inbound calls handled by a specific queue that originated from a specific area code and had a duration longer than three minutes. Call Reports are that powerful.

Schedules

Schedules in VirtualPBX Advanced Call Reports make sure you never miss receiving the data your business needs to function. Email reports can be tailored to your business’s needs.

Have monthly reports of overall company performance sent directly to the inboxes of the entire C-suite.
Or use email reporting to address the needs of specific teams. Marketing campaign reports can be delivered to all the members of a department.

Fine-grained controls give you reign over the days of week, repetition, and time of day that one or multiple reports are delivered. Customize your own schedule down to the minute.

Scale Operations with Advanced Call Reports For Your Business

Advanced Call Reports + Call Tagging is available as an Add-On for $99/mo on Pro and Ultra Plans.

VirtualPBX Reviews

Starter

→ Call forwarding and essential VoIP features to help small businesses grow and succeed.

$9 /user/month

This plan includes:

Unlimited Local Minutes in the US,
Canada, & Mexico

Forward Incoming Calls

Free Local Number Per User

Route Calls with Auto Attendant

24/7 Support: Chat/Email

14-Day Money-Back Guarantee

10% Off + Insights 📈 on Our Most Popular Plan

Pro

→ Voice and SMS versatility fueling team collaboration, ideal for growing businesses.

$17 $15.30 /user/month

Everything in Starter, plus:

Personalized Live Onboarding

VoIP Device Included

Send & Receive Text Messages

Insights & Real-Time Dashboards

Call Recording Features

Zapier & Webhooks Integrations

24/7 Support: Phone/Chat/Email

Ultra

→ Insightful management tools and pro-level routing options for improved business operations.

$28 /user/month

Everything in Pro, plus:

White Glove Configuration

Priority Support Included

Up to 20 Auto Attendants

MS Teams & API Integrations

Dynamic Caller ID

Inbound Text Forwarding

Toll-Free Minutes Included

Compare Your Call Analytics Options

With call analytics, businesses gain real-time insights into call volumes, employee availability, and customer interactions, enabling smarter staffing and reducing missed calls. Tracking peak call hours, monitoring productivity, and tagging outcomes offer valuable visibility into both performance and customer service quality. This transparency enhances workforce management, allowing seamless oversight of remote teams and live performance tracking to maximize productivity. Explore the options below to see which reporting solution best meets your needs.

Insights

Take advantage of essential call metrics like:

Call Lists: Abandoned Calls, Internal, Session, Unreturned Abandoned Calls, User, Microsoft Teams Call List
Caller ID and DID Reports: Area Code, Country, Location, Number, Number Type, Top Dialed Numbers, Top Received Numbers