Take the next step with a masterful call center product that fluidly orchestrates communication in real time using a dynamic set of tools, customizable features, robust analytics, and intuitive reporting for an unmatched, authentic contact center experience.
Data-packed, live call dashboards are designed to enhance and elevate your call center interactions and experience. Empower your decision makers through actionable insights and real-time monitoring.
Native CRM integrations with popular platforms plus thousands through Zapier, webhooks, and API.
Custom call surveys can collect the information you need automatically or through manual call disposition codes. Let data be your guide.
During high call volumes, put callers in control to schedule a call back when it’s their turn and watch your contact center experience soar.
Dynamic wallboards transition from widescreen display to mobile device and flawlessly present digestible real-time data to keep your contact center teams on track and working toward the same goals.
Check in after an offsite, touch base from the airport, or engage your customer service team members across the globe. VirtualPBX Contact Center is accessible wherever you are.
Call tags work like your favorite color-coded filing system. Customized organization to keep calls from falling through the cracks.
Empower your team with cutting-edge analytics scheduled right to their inbox and chocked with the data you choose.
Customize your call flows for a time of day, season, or current event to navigate call volume fluctuation without sacrificing your call center team or customer experience.
Just like our products facilitate authentic relationships, the same is true of VirtualPBX support. Real humans on every call creatively customizing features to work exactly as you need for your business. From setup to expansion, you can count on our customer experience team to walk along side you.
VirtualPBX Contact Center offers the same flexibility you expect from VirtualPBX Business Phone with added features to help your call centers flow smoothly and stay informed. With solution-oriented reporting, advanced call flows, and levels of control – Contact Center meets you exactly where you are and grows with you exactly as you need.
Automatic call distribution queues impart insights through live monitoring. Watch calls as they enter, see who picks up, and how long the call lasts. Advanced features like whisper and barge, hold treatments, and agent routing strategies make scaling and managing your business convenient and informative.
Organize company data into manageable reports, generated on a schedule or on demand, with VirtualPBX advanced call reporting. Flex your data with multiple workspaces, 40 built-in reports, customizable filters, and SLA tracking all available to deliver to your inbox on the schedule you create.
VirtualPBX offers the most intuitive business hours options available. Set your hours and our interface will help you route calls for business, lunch, and personal hours or any scheduled time you need. Input anything from holidays to after hours services and never worry about a missed call again.
Callbacks are a simple way to eliminate long hold times. Allow callers to schedule a call to a preferred number at a preferred time, and customize this feature with personalized messaging, agent availability detection, and call order tracking.
Create a steel trap for the information that flows into your business with call recording. Employees at all levels can harness its power, from call center representatives often required to record their interactions with customers to C-suite executives needing to reference pivotal conversations.
VirtualPBX Contact Center puts you in charge of how calls are handled and distributed. Custom call flows allow you to advance the way you route calls through your system—skill based, direct dial, sequential, and more. It’s your call!
Data gives you one side of the story. Let call surveys give you the other. Collect direct caller feedback in real-time after each interaction for accurate customer impressions and actionable insights.
Call tagging allows you to categorize calls systematically, based on topics, segments, outcomes, and more. Organize your customer database quickly and consistently, never miss a follow up, and identify pain points and preferences for effective and precise action.
VirtualPBX integrates natively with SalesForce, Freshdesk, Microsoft Dynamics 365, Zoho, Clio, Zendesk, and Microsoft Teams, as well as integrations developed by our teams, like Hubspot, SugarCRM, and more. Just because you don’t see your CRM doesn’t mean we don’t have something in the works.
Highlight your company’s true brand identity from the moment a call is placed with our custom greetings manager. No one-size-fits-all solutions with VirtualPBX, change your greeting as often as needed or use branded franchise recordings, it’s entirely up to you.
The result of our direct customer feedback, VirtualPBX Live Dashboards allow users to customize views with real-time data from their phone system, including the option to call or monitor right from the dashboard.
VirtualPBX Contact Center includes auto-provisioning, re-provisioning, and keymapping. Your devices are entirely set up for you from day one. Just plug in and get to work.
Fully-customizable Interactive Voice Response (IVR) allows you to create dynamic call flows that respond to customer inquiries with precision. Easily program menus, voice commands, and routing with the intuitive drag-and-drop interface ideal for reducing agent workload by automating popular inquiries.
Whisper, barge, and steal allow managers the ultimate check-in tools on live calls. Managers can speak to their agent without the caller knowing using whisper. Barge allows managers to enter a live conversation at any point during the call. And with steal (coming soon), a manager can take over a call, removing the agent entirely. These features are perfect for spot assistance and call center training.
As always, VirtualPBX provides all of its clients with White Glove Service. Simply put, this means exemplary customer service and support. VirtualPBX can configure everything for you and even send a tech to install your device on-site.
In addition to our native CRM and Microsoft Teams integrations, we boast endless integration options through Zapier, webhooks, and API.
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Founded in a San Francisco, California basement in 1997, VirtualPBX delivers premium Business Phone, Messaging, POTS replacement, and Contact Center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
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