Remote, hybrid, in-person, or contract; real-time communication insights keep your finger on the pulse anywhere, from an easy-to-use, easy-to-deploy call center software you can access everywhere.
Reduce hold times, missed calls, and voicemails.
Gain real-time visibility into every customer interaction.
Shorten your company response and resolution time.
Great customer support begins with the right team foundation behind the scenes.
Authentic conversations start with context. From live call data to personal dashboards, agents have everything they need to deliver seamless support.
Adapt queues and workflows to match your team, your season, or your strategy. Keep agents in flow over frustration with a call center software that flexes to the way you work.
Get new agents talking with customers fast—no ramp-up required. Browser-based apps and built in coaching tools make support simple from day one.
Give agents the background, customers the control, and everyone a smoother experience.
Conversations that move with the customer across every tool mean your agents aren’t starting from square one and your customers never need to repeat a word.
Tag, record, and summarize calls automatically, so agents can stay present for an efficient experience where customers feel heard and understood.
Skip the hold music. Let customers request a callback, share feedback, and get the support experience that works uniquely for them.
Customize call flows on your own or let us build it for you—tailored for time of day, season, or current event—to navigate call volume fluctuation without sacrificing the health of your team or compromising the customer experience.
Integrate with popular platforms and thousands of industry-specific applications through Zapier, webhooks, and API.
See team activity from anywhere with reliable metrics tailor-fit.
Identify patterns before they become problems.
Track what matters most to your team, and make share-worth experiences that come standard.
Check in after an offsite, touch base from the airport, or engage your customer service team members across the globe. VirtualPBX Contact Center is accessible wherever you are.
At VirtualPBX, support isn’t just for solving problems—it’s for unlocking possibilities. Whether you’re stuck or scaling, our team listens first, then works with you to tailor customized solutions. In this industry, it’s an unmatched experience built on human expertise, understanding, and partnership.
At VirtualPBX, support isn’t just for solving problems—it’s for unlocking possibilities. Whether you’re stuck or scaling, our team listens first, then works with you to tailor customized solutions. In this industry, it’s an unmatched experience built on human expertise, understanding, and partnership.
VirtualPBX Contact Center offers the same flexibility you expect from VirtualPBX Business Phone with added functionality to help your call center flow smoothly and stay informed. With solution-oriented reporting, advanced call flows, and levels of control, Contact Center meets you exactly where you are and grows with you exactly as you need.
Automatic call distribution queues impart insights through live monitoring. Watch calls as they enter, see who picks up, and how long the call lasts. Advanced features like whisper and barge, hold treatments, and agent routing strategies make scaling and managing your business convenient and informative.
Organize company data into manageable reports, generated on a schedule or on demand, with VirtualPBX advanced call reporting. Flex your data with multiple workspaces, 40 built-in reports, customizable filters, and SLA tracking all available to deliver to your inbox on the schedule you create.
VirtualPBX offers the most intuitive business hours options available. Set your hours and our interface will help you route calls for business, lunch, and personal hours or any scheduled time you need. Input anything from holidays to after hours services and never worry about a missed call again.
Callbacks are a simple way to eliminate long hold times. Allow callers to schedule a call to a preferred number at a preferred time, and customize this feature with personalized messaging, agent availability detection, and call order tracking.
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Create a steel trap for the information that flows into your business with call recording. Employees at all levels can harness its power, from call center representatives often required to record their interactions with customers to C-suite executives needing to reference pivotal conversations.
VirtualPBX Contact Center puts you in charge of how calls are handled and distributed. Custom call flows allow you to advance the way you route calls through your system—skill based, direct dial, sequential, and more. It’s your call!
Data gives you one side of the story. Let call surveys give you the other. Collect direct caller feedback in real-time after each interaction for accurate customer impressions and actionable insights.
Call tagging allows you to categorize calls systematically, based on topics, segments, outcomes, and more. Organize your customer database quickly and consistently, never miss a follow up, and identify pain points and preferences for effective and precise action.
VirtualPBX integrates natively with SalesForce, Freshdesk, Microsoft Dynamics 365, Zoho, Clio, Zendesk, and Microsoft Teams, as well as integrations developed by our teams, like Hubspot, SugarCRM, and more. Just because you don’t see your CRM doesn’t mean we don’t have something in the works.
Highlight your company’s true brand identity from the moment a call is placed with our custom greetings manager. No one-size-fits-all solutions with VirtualPBX, change your greeting as often as needed or use branded franchise recordings, it’s entirely up to you.
The result of our direct customer feedback, VirtualPBX Live Dashboards allow users to customize views with real-time data from their phone system, including the option to call or monitor right from the dashboard.
Give managers the ability to customize dashboards for individuals, customized by team. Tailor the exact metrics you’d like each agent to focus on to meet individual and team goals.
VirtualPBX Contact Center includes auto-provisioning, re-provisioning, and keymapping. Your devices are entirely set up for you from day one. Just plug in and get to work.
Fully-customizable Interactive Voice Response (IVR) allows you to create dynamic call flows that respond to customer inquiries with precision. Easily program menus, voice commands, and routing with the intuitive drag-and-drop interface ideal for reducing agent workload by automating popular inquiries.
Whisper, barge, and steal allow managers the ultimate check-in tools on live calls. Managers can speak to their agent without the caller knowing using whisper. Barge allows managers to enter a live conversation at any point during the call. And with steal, a manager can take over a call, removing the agent entirely. These features are perfect for spot assistance and call center training.
As always, VirtualPBX provides all of its clients with White Glove Service. Simply put, this means exemplary customer service and support. VirtualPBX can configure everything for you and even send a tech to install your device on-site.
In addition to our native CRM and Microsoft Teams integrations, we boast over 6000 integrations through our partners at Zapier, Webhooks, and AIP.
Here’s a quick checklist to help determine if your business could benefit from incorporating call management software. 1. Your Customer Experience Is Lacking Maybe you’ve received negative feedback, or maybe you realize that your team is a little stretched and
Supporting Community Health with VirtualPBX Contact Center Solutions At VirtualPBX, we’re proud to support the impactful work done by organizations like The Center For Long Covid Research, which recently implemented our Contact Center solution to enhance its call center capabilities.
Schedule a conversation with one of our team members. We’ll listen carefully, answer any questions you may have, and prepare a quote for exactly what you need.
→ Customizable call center solutions with rapid setup, an intuitive interface, and in-demand features.
As Low As
$59
agent/month (paid annually)
This plan includes:
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Founded in a San Francisco, California basement in 1997, VirtualPBX delivers Business Phone, Contact Center, AirDial POTS Replacement, VirtualText, and The Work Browser to our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
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