Text messaging services allow savvy businesses to streamline customer correspondence, increasing sales and customer satisfaction.
Furthermore, studies show that text messages are a win-win for both brands and consumers. 83% of clients would prefer to receive booking appointments via text, and 45% of prospects would purchase a product after receiving an SMS.
Today’s VirtualPBX 5 blog will show you five simple and effective text message service strategies that the pros use to capture more business.
Sales Promotions
Want to spread the word about your latest sales promotion? While you may be inclined to send out an email blast, think again. SMS marketing, also known as mass texting, has a 98% open rate than email marketing, allowing you to take full advantage of your subscriber list.
Giving Quotes / Placing Orders
Build trust and loyalty from your customers by submitting quotes on-demand. Having an automated process for placing orders will not only boost your revenue, but it also shows your customers that you’re reliable. For example, if your sales team misses a call, you could instantly trigger a text message to be sent to the prospect. Remember, successful companies don’t let leads fall through the cracks; they create processes that keep customers happy while waiting in line.
Providing Support
Text messaging offers your customers a personalized and convenient way to seek help. Not only is it the preferred method of communication for 75% of customers below the age of 44, but it’s equally convenient for businesses. Best of all, your support can manage all the conversations in one place while utilizing the company line to keep their private telephone number discreet.
Appointment Reminders
Missed appointments can affect the bottom line and hurt operational efficiency. Open rates for SMS messages are off the charts impressive. Therefore it’s the obvious choice when reminding your clients about upcoming appointments. Furthermore, studies show that more than 60% of people read their text within 5 minutes. Overall, SMS appointment reminders are a must-have for businesses that schedule appointments.
Asking for Feedback
Don’t be shy to ask customers for feedback via text message. As email open rates trend downward, text messages are more likely to be read. Happy customers are usually delighted to leave a positive review about how fantastic your customer service is. When the next customer sees your excellent online reviews, you’ll earn more business, and the cycle will continue.
Add Business SMS to Your Workplace
Ready to grow your business using texting for business? VirtualPBX allows you to send and receive SMS messages from the convenience of your business phone system. You will have the power to fully automate SMS marketing, send an SMS from your CRM, and utilize our API to make a custom Business SMS integration. Best of all, VirtualPBX allows you to communicate from your business line, in order to keep your personal information secure.
If you would like to learn more about Business SMS, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business. Contact us today!
