With our October feature release, VirtualPBX is thrilled to unveil the latest set of features designed to elevate your business communications by enhancing efficiency, customer satisfaction, and security. Whether you’re managing emergencies, optimizing call center operations, or streamlining team communication, these new features have you covered.
Call Notifications
AirDial
AirDial plays a critical role in emergency communications, providing connectivity for everything from security panels to elevators. Now, with Call Notifications, you can ensure that key contacts stay informed in real-time.
Feature Highlights:
- Send SMS or email alerts when someone places a call, such as to emergency services like 911.
- Receive context on the device and location from which the call originated.
- Supported devices include elevators, call boxes, blue light phones, and pool phones.
Ideal for: Keeping essential business contacts informed during emergencies, helping ensure swift and coordinated responses when it matters most.
Call Monitoring: Monitor, Whisper, Barge, and Steal
Contact Center
Managing a high-performing contact center requires both effective oversight and timely intervention. Our expanded Call Monitoring capabilities make it easy for managers to support their teams directly, with the new Steal option taking center stage.
Feature Highlights:
- Monitor: Listen to a live call without the agent or caller knowing.
- Whisper: Speak to an agent during a live call without the caller hearing, providing real-time coaching.
- Barge: Enter an active conversation to assist both the agent and the caller.
- Steal: Take over a call, dropping the agent and directly handling the customer’s needs.
Ideal for: Offering real-time support, effective training, and quality control in call centers to boost agent performance and customer satisfaction.
Programmable IVR and Voice
Contact Center + Business Phone
Our new Programmable IVR (Interactive Voice Response) feature is designed to put the control back in your hands, offering fully customizable workflows that respond to your customers’ needs efficiently.
Feature Highlights:
- Intuitive drag-and-drop interface for easily creating custom workflows and call routing.
- Seamless integration with popular CRMs like Salesforce and Zendesk.
- Automated responses and real-time updates to streamline call routing and free up agents from repetitive inquiries.
Ideal for: Businesses looking to efficiently route customer inquiries and automate frequent requests, ultimately improving response time and reducing agent workloads.
VirtualPBX Web Phone UI Update
Business Phone
With our freshly updated UI of the VirtualPBX Web Phone, you can take your business phone system anywhere—all you need is your web browser. This browser-based solution is perfect for teams on the move and those seeking to simplify their communications.
Feature Highlights:
- Browser-based, eliminating the need for any physical hardware.
Integrates with existing business communication tools for a unified experience. - Cross-device compatibility, ensuring you stay connected from any device.
- A user-friendly UI design optimizes core features like voicemail transcription, feature code panel, and call hang-up tone.
Ideal for: Remote and mobile teams or businesses aiming to simplify communication and improve accessibility for distributed workforces.
Embrace the Future of Business Communications
These new features empower your organization by providing greater control, efficiency, and security in your business communications. Whether it’s staying in the loop during emergencies, improving call center performance, or making sure your communications are as streamlined as possible, our October features release has something for every business.
Ready to experience the latest in business communication technology? Contact our team to learn more about these features or to get started with a free demo today!
