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Earlier today, we announced our anticipated November product release, delivering a powerful combination of browser security, detailed analytics, and real-time monitoring tailored for small and medium businesses. This release introduces:
- SecureTeam for robust data management and policy enforcement
- Insights for essential call analytics
These were both designed to help businesses keep data secure and understand key trends without the resources of a full IT or analytics department. With these new additions to our product suite, our customers can operate with enterprise-level security and insights, maximizing productivity and data safety.
Read the November 5 VirtualPBX Press Release
SecureTeam enables organizations to control data access, monitor browsing habits, and detect real-time threats, while Insights provides an intuitive dashboard, customizable reports, and scheduled report delivery. Read today’s full press release to explore how VirtualPBX’s November product release brings enterprise-level tools to your business.
New Product: SecureTeam
SecureTeam is a powerful solution designed to provide enterprise-level security controls tailored for small businesses. With SecureTeam, IT teams can effortlessly manage security, even in environments with employees or contractors using personal devices. This solution allows businesses to enforce policies, monitor team activities, and ensure compliance with regulatory and corporate standards. SecureTeam offers seamless oversight, from tracking website access to securing sensitive customer data, giving you complete control over your team’s digital environment and peace of mind about data safety.
New Feature: Insights
Essential Call Analytics Starting On Pro Plans
Insights offers VirtualPBX customers a clear view into call metrics, included on the Pro and Ultra Plans in the November product release. With real-time dashboards and essential call analytics, businesses can now track the busiest times of day for their phones, measure call volumes, and understand how their customers are being served. With 13 pre-built report templates and customizable views, Insights enables businesses to identify gaps in call handling and ensure that no call goes unanswered. It’s a powerful step toward real-time management that optimizes productivity and enhances customer satisfaction.
Upgrade for Advanced Call Reports + Call Tagging
The upgraded Advanced Call Reports now includes Call Tagging, allowing teams to drill down even further into call outcomes. This feature enables automatic tagging by department, entry points, or campaigns, offering robust data points for workforce management. Teams can apply specific codes to label calls by product interest, track customers who need a follow-up, or mark calls with successful first-call resolution (FCR). For remote teams, this enhanced data can be vital in adjusting strategies based on real-time, actionable insights—no matter where team members are working. It’s all about making data-driven decisions that keep businesses agile and proactive.
Real-Time Dashboards Take the Guesswork out of team performance
The real-time Dashboards included in Insights and Advanced Call Reports + Call Tagging bring new levels of visibility and transparency to team management. Managers can now monitor employee productivity, track customer interactions as they happen, and check in on the immediate status of their teams. Are employees engaged in calls? Are calls being missed? These dashboards put actionable information at a manager’s fingertips, allowing them to spot performance trends and optimize workflows. With data that allows for on-the-fly adjustments, VirtualPBX helps businesses take the guesswork out of team performance and keep their operations running smoothly.
New Releases available for new and existing customers today!
All these features in SecureTeam, Insights, and Advanced Call Reports + Call Tagging are available now, bringing enterprise-level control and visibility to small and medium-sized businesses. With VirtualPBX’s November product releases, businesses can gain real-time insights, manage their workforce effectively, and ensure that customer interactions are handled seamlessly. We have also updated our storage fees for media files and reduced the price for the Text Forward add-on (review these updates in our Business Phone comparison page). Explore these updates today and see how VirtualPBX is redefining productivity and security for teams everywhere!
