One of the newest products in the VirtualPBX family of communications, AirDial, has been recognized by TMC Labs with an Innovation Award for 2024. The product was recognized not only for the innovation of the device itself, but the flexibility VirtualPBX packages with it. And we are certainly excited to share the news.
“It’s one thing to be awarded and recognized for a product we’ve worked hard to hone and perfect, but to specifically be mentioned for the customer support and flexibility we’ve built our entire company model on—that’s the exciting win here. We are passionate about bringing powerful, enterprise-level solutions to market, packaged in a way that private businesses can gain maximum value,” says Rachel Anderson, Chief Marketing Officer for VirtualPBX.
“In an industry where other providers often lock businesses into long-term contracts with limited flexibility, VirtualPBX offers tailored solutions with flexible pricing, discounts for multiple lines, and a focus on customer service. VirtualPBX’s AirDial solution is built for reliability and compliance, providing peace of mind to businesses handling critical communications systems.”
— Erik Linask, TMC Columnist
Below are just a few impressive features specifically identified in the TMC Lab product evaluation and reporting that made AirDial stand out as an award recipient.
Key Regulatory Compliance
Compliance in the the POTS replacement industry is dependent on the device as well as the provider. VirtualPBX strives to be compliant across industries for maximum security and reliability to offer you critical life communications you can count on.
ASME Section A17.1, 2.27.1.1.5
The AirDial integrated backup battery supplies 8+ hours of standby and active device usage. Real-time battery status is monitored through RDM portal, including charge level and if battery is in use. Email/SMS battery alerts available (ex: less than 10% battery level or device switching from AC to battery).
AT&T, T-Mobile, US Cellular, and Verizon
Compliant for network compatibility.
NFPA 72 Guidelines
AirDial is a fully managed end-to-end MFVN solution for pathway reliability with over 8 hours in standby power,
and can be extended to more than 24 hours with optional accessories. It requires no reconfiguration of fire and security panel and meets line seizure and central office compliance.
UL 2054, 864, & 62368-1
For electrical safety, including portable primary (non-rechargeable) and secondary (rechargeable) batteries for power source use.
UN 38.3
Backup batteries meet UN 38.3 for lithium battery durability/ reliability in transport.
UL 62368-1 Compliant
Electrical/electronic equipment safely rated with a voltage less than 600 volts.
California Office of the State Fire Marshal
Cellular communicator for use with separately listed compatible fire alarm control units. Listing 7300-2365:0001 for connecting fire alarm panels.
The City of New York Fire Department (FDNY)
The Fire Department of the City of New York (FDNY), record ID # 2024-TMFRAL-001851-VRNC, for connecting fire alarm panels.
HIPAA Compliant
When paired with analog fax machines, AirDial can help organizations remain compliant with the Health Insurance Portability and Accountability Act (HIPAA) since patient information is encrypted and never crosses the public internet.
PCI Compliant
AirDial helps organizations adhere to Payment Card Industry (PCI) compliance guidelines since point-of-sale payment details are encrypted, never stored, and confidential payment information never traverses the public Internet.
Redundant LTE and ethernet connections
Dual Ethernet WAN and 4G LTE wireless network connectivity operate in active-active redundant configurations with automatic failover to help ensure highly reliable and secure connection. And all the guesswork of blinking LEDs is gone— replaced with a clear, concise operational status on the unit’s LCD display.
Remote Monitoring
Because VirtualPBX configures AirDial entirely remotely, setup, updates, and configurations are instantaneous and seamless. You have complete visibility of all of your systems in one location to instantly check status, LTE signal strength, battery life, and more.
Event notifications can be set up via SMS and/or email to alert the user to a multitude of events—from a power outage to a battery activation. And call notifications can be programmed to trigger relevant parties if specific numbers are placed—alerting the recipient to the time, device, and location.
Flexible Billing
We pride ourselves on meeting the needs of every business—small or large. That’s why our billing is flexible. Set up a monthly contract or a multi-year commitment. Rest easy knowing that in an industry where many providers lock businesses into long-term contracts with limited flexibility, we’re here to offer you tailored solutions, flexible pricing, and discounts on multiple lines. Our company focus on customer experience was designed to give you the peace of mind to upgrade your traditional phone lines without committing beyond your comfort level.
White-Glove Customer Service
VirtualPBX is known for its award-winning customer service. Why? Because we’re human. And we’re here 24/7 to assist at a moment’s notice. Count on our skilled product specialists and knowledgeable customer experience staff to walk you through any situation you may encounter. This includes professional VirtualPBX AirDial installation, should you choose or the virtual help you need to install it yourself.
Rentable Hardware
Simply put, we believe our customers need options to best fit their business needs now as well as options to fit needs as they grow. Rent or buy AirDial hardware and adjust that model when it best suites your business. That’s a flexible solution that works.
For more details and technical specifications on our award-winning AirDial product, head to our AirDial tech specs page. Then start a conversations with one of our knowledgeable product specialists. We’d love to listen to your needs and work together to find the best solutions for your business.
About TMC Labs
TMC is a privately held publishing company that depends on its reputation of providing readers with the most objective, in-depth editorial coverage. They take their time with each and every review and report on every nuance of the testing procedure. If the product fails during the installation process, they report that. If there’s a problem, they report that.
Their first and only loyalty is to their readers. The reason for the success of TMC publications is due to readers like yourself that depend on objective and in-depth reviews you can trust to make product purchase decisions.
For more details, please see our TMC Labs AirDial Innovation Award press release. As always, VirtualPBX appreciates the high industry standard set forth by media voices like TMCnet.
