At VirtualPBX, we are celebrating a tremendous accomplishment. Just 60 days following the launch of our new contact center product, VirtualPBX Contact Center has been selected by Customer magazine as a Contact Center Technology Award recipient for 2024. As a privately-held, US-based small business, we are honored to be included with the top call and contact center products on the market—competing against large-scale companies with decades in this market.
We, at VirtualPBX, pride ourselves on not only the industry-leading technology behind our tools and platforms, but the customer experience that allows anyone— large or small—to scale their business with 100% human support every step of the way. With nearly 30 years in the digital communications industry, we believe in our customers like we believe in our products and we stand behind both with value-added services to ensure your success.
Award-Winning Features
In addition to every feature we offer in our Digital Voice product, VirtualPBX Contact Center offers a robust outlay of tools to scale, manage, and track every element of your contact center needs, with features like:
“…this year’s recipients are the top-of-the-top industry leaders in hardware, software, and services. Each has repeatedly demonstrated their commitment to creating innovative products.”
— Rich Tehrani, CEO, TMC
Prized Flexibility & Customization
The fun part about being a small business is how quickly you can move. We take that to heart, getting our VirtualPBX Contact Center customers up in just days. We understand that downtime costs money, and that’s why we use your time as we’d use our own. In addition, we are lock step to help you and your team set up and onboard. Every feature is fully customizable, and we can even program devices for you. All of this at no extra cost because your customer experience is part of our product offering, and we know that communication tools aren’t one-size-fits-all.
Top CRM Integrations
VirtualPBX integrates natively with SalesForce, Freshdesk, Microsoft Dynamics 365, Zoho, Clio, Zendesk, and Microsoft Teams, as well as integrations developed by our teams, like Hubspot, SugarCRM, and more. Don’t see your CRM? We love a good challenge—we may have something in the works or can create it.
The VirtualPBX Difference
At VirtualPBX we don’t just provide you with a world-class product, we provide the customer experience, industry expertise, and human support to navigate every detail. Our solutions are simple—intuitive, cloud-based systems with no annual maintenance or upgrade fees, allowing you 99.999% up time every time.
At VirtualPBX we break down barriers and offer exceptional, tailored support 24/7 for small businesses.
We understand that every business is different, which is why we customize our plans to meet your needs.
Remote, on-site, hybrid, or abroad, we have apps that work seamlessly right where (and when) you do.
Start with as few as 5 users and add as many as you need. With no user limits, we grow with you.
An experience like no other with hands-on support and next-level ideas to move your business forward.
We are a privately-held, US-based enterprise with one data center in the UK to meet our UK customer needs.
About Customer Magazine
Since 1982, Customer magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. Customer has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.
For more details please see our press release. As always, VirtualPBX appreciates the high industry standard set forth by media voices like Customer Magazine.
