Customer Testimonials

Our Customers Tell Their Stories

investment adviser serving primarily high-net-worth individual investors

Before Virtual PBX we struggled to project a professional image with limited resources. As a small business, we could not afford a full time receptionist and the hardware necessary to route calls. Now, every call is answered in a professional, timely manner and is routed efficiently to the proper party on a cost-effective basis. Best of all, we don't have an expensive telephony infrastructure that becomes obsolete with every advancement in technology. Virtual PBX gives us the look and feel of a big company on a small company's budget

Had I not completed and signed up for the Virtual PBX Parachute program we would have been out of business for 10 days. This is a great back up emergency plan and I was impressed with the ease of set up, great customer service and a system that worked.

Brad Peyton
Clarity Asset Management, Inc.

FeBox

internet hosting solutions

FeBox has been utilizing the VirtualPBX system for 2 years now, and we have been nothing but extremely pleased with their service. We are happy to say that we have never had to contact their support, simply because their service has been beyond stellar. Being in the 24/7 web hosting industry, their amazing uptime leaves us with one less thing to worry about. It ensures that our clients are able to reach us at all hours of the day. Things such as a professional custom recording, a wide range of quality hold music, and a control panel second to none, shows that there is no other company that we would go with. Even after 2 years, the amount of money VirtualPBX has saved us by utilizing their equipment doesn't add up to what we would have had to spend to have an equal PBX system.

Anthony Drimones
Vice-President
FeBox, LLC

The Wyatt Group, Inc.

environmental consulting and field services to the pipeline industry

Choosing VirtualPBX was a no-brainer for our company. But, the services described on their website are just the beginning. VirtualPBX becomes a really powerful tool once you realize some of the creative applications that are possible. Incredibly, a small company can now have a more sophisticated phone system than a Fortune 500 company, or at least any of the ones I have experience with. VirtualPBX has delivered all of its features with 100% reliability.

I don't know who to thank because I have not talked to anyone there since we setup the service. Now that's the definition of virtual.

Keith Robbins
The Wyatt Group, Inc.

Gimmees.com

inline seller of custom imprinted promotional products

The VirtualPBX system has provided Gimmees.com with a highly professional and scalable communications solution. The system has greatly improved our customer service presence and has reduced our long distance costs. The web administration and reporting tools are very intuitive and the support is top-notch. Highly recommended!

Kim Keidat
Gimmees.com

First Interview

sales, marketing, and management recruiting specialist

We're a 28 year old network for independent Sales and Marketing Recruiters. Over the years we have seen and used a number of technologies, most of which have promised cost savings. Many of those have actually cost us additional expense. Several years ago we closed our corporate office and went virtual, with all employees working out of there homes. We tried several phone solutions, including VOIP, all of which had problems that we could not over come and most had significant up front expense. We were introduced to Virtual PBX by a business associate and after several months of investigation we made the decision to convert our entire telephonic needs to Virtual PBX. It is amazing how easy it was and how smooth the transition went. We have been extremely please with the flexibility and the ease of use. We test the flexibility daily with several employees moving back and forth between multiple homes as well as cell phones use, and we never lose a call. We have not had one issue from our customer base. That in itself would be enough to justify the system, but we have also seen a significant cost savings (30%+) which will only increase when the last of our phone equipment (currently not being used) lease terminates in another 12 months.

Bob Werrbach
First Interview

Pacific International Trading Group Corp.

products and logisitics for trading companies

We were planning on setting up a phone system that would run about $2000 or choose to use the PBX system for our 3 lines. We decided to use the Virtual PBX. Besides saving money upfront we travel extensively and since we don’t have the budget to have a full time secretary on call we need to forward the calls to everywhere around the world. This is where the Virtual PBX system has it covered. It gives us the look of a big company but at the same time deliver the calls anywhere in the world, plus we can check and monitor everything online and change numbers when we jump from country to country or just check voicemails. My friends are jealous because they put in $2-3k systems when they could have used something so flexible. I am glad we had this.

Johnson Leung
Pacific International Trading Group Corp.

Seraph Security & Consulting Training

security consulting & training firm

Your service is excellent! It has helped us to grow our business by allowing us to communicate more effectively with each other internally and with our clients while we are traveling. Thank you.

Dale Yeager
Seraph Security Consulting & Training

Arrive Air

authorized marketing agent for various far part 135 certificated air carriers

Virtual PBX has been a great value for our startup business. I have been involved in a half dozen startup companies over the last 20 years and the one item that is huge hassle to deal with for a startup company is a phone system. Cash is always at a premium and you hate to have to buy a system that you don’t even know if it will be the right one as the business grows. When we started Arrive Air, I was talking to a friend who almost had me convinced to go with some configuration for an internet phone service. The more I looked at it, the more I became concerned with the potential issues such as maintenance of the system, power outages, etc. That’s when I discovered Virtual PBX. It had all the features we wanted and more! It has proven to be the ideal solution for our startup company and I have recommended it to many of my friends who have small businesses or are thinking about starting a business.

Some of the things we really like about it are the features that can make a small company appear to be a large company—professional music on hold, call forwarding to numbers sequenced, group call management, same number for FAXes which are converted into PDF’s for easy forwarding via email, etc.

Thanks for a great system, priced to be a great value!

David P. Smith
President
Arrive Air

CareData Patient Tracking Systems

medical industry leader for patient follow-up & tracking

VPBX nearly saved our company. We grew to be a large company in a short time. After 911 many of our clients went out of business – and our business was hurt, as well. We were able to scale back on costs while continuing to have a professional telephone/conferencing/faxing and voice messaging system. We love all the features - especially the ability to have voice mails and faxes sent to your email box. With the resources we have today, we no longer need a single office space for each and every employee to commute to. We can use more virtual offices throughout the country and our clients cannot tell the difference. Thank you VPBX!

Selene B. Kepila
CareData Patient Tracking Systems Corporation

Telesis Solutions, Inc.

provider of customer relationship management (crm) technology and customized contact center services

Telesis Solutions is a call center that has used Virtual PBX as our administrative system for almost two years. We have offices in 3 cities – Atlanta, Georgia, Jacksonville, Florida and Tampa, Florida. Although our main call center operation is located in Tampa, systems administration and one of our sales offices are located in Jacksonville, and we have a sales office in Atlanta. Virtual PBX has allowed us to make the fact that everyone is located in a different city transparent to our customers. Clients always dial the same number to reach us and only have to dial an extension to reach the individual they want. We can also do things that companies normally do with an office telephone system – transfer calls, transfer to voice mail, ad hoc teleconferencing, etc. Most importantly, it has saved us tons of money. We didn’t have to invest a lot of money in equipment we wouldn’t necessarily need, and we still had all of the functionality of a large PBX. We can add and remove extensions as the administrative needs of the business change. It makes us look bigger than we actually are.

Donald E. Blanchard, Jr.
Telesis Solutions, Inc.

The TREW Group

financial & benefit solutions

My company has several offices, and our employees are scattered throughout those offices. You technology has made it possible for us to have ONLY ONE PHONE NUMBER! You have made it easy to receive our calls, faxes and messages regardless of our location! Our phone rings wherever we are and our voicemails even come via email! It’s amazing let alone easy to use! I know it is a cliché...but I don't know what we would do without you!

Sincerely,

Jamie Dilo
The TREW Group

Yoga Jo's Studios, Inc.

ogden, utah-based yoga studio

We have grown from one studio to three over the past three years. Trying to put our schedule on a voice mail system provided by the local phone company was an exercise in speed talking and futility. Since finding VirtualPBX, we save a lot of money on both the service and our local phone bill.

I save even more with VirtualPBX because I check all my voice mails from my computer (as well as receive faxes) and it doesn't cost me a penny extra. I can save the messages, sort through them, listen to them all with a click of the mouse. And when necessary forward them to a teacher to follow through with.

Then there is the customer service. I get quick responses via email or by phone and the training provided to get started was wonderful.

So over all, I am ecstatic with my VirtualPBX service.

Thanks for being there!

Jo Canfield, Owner
Yoga Jo's Studios, Inc.

Orogenesis, Inc.

wholesale distributor of alcoholic beverages exclusively to the state of texas

I used to work for a company that used one of the "small business" phone systems. It had all of these great features, but the setup was difficult, and specifically the call forwarding was terrible. We would always have a poor connection, and I would have to call the customers back...some virtual office. When the power went out the phone system did not work, and besides all of that, it was expensive to repair. When I ventured out and started my own company I wanted a phone system, that sounded professional, was easy to use, did not go down, and most importantly was inexpensive to operate. Virtual PBX satisfied all of those requirements and more! The thing I liked most was that I had no contract. If I did not like it, I just did not pay anymore. I was not out big $$$ for something that did not perform as advertised. I would highly recommend this phone system to anyone!

Glen Henderson
President
Orogenesis, Inc.

Reservation Services International

private label reservation services

We signed up to use your Virtual PBX Parachute Product just before Hurricane Wilma visited Ft. Lauderdale and it worked wonderfully. We were without power at our office for 10 days. Virtual PBX Parachute is an emergency back up plan that worked! Our company was able to stay in contact with our customers by phone when our normal phone system was down. I selected to have the calls answered by the voicemail system and invited callers to leave a message for a call back. I was able to alert them to the Hurricane recovery, that all was OK, and to leave a message and an agent would return their call shortly. I had remote agents in 5 different locations who were able to access the system, pull messages and return the calls. If we have to use the system again in an emergency situation I will direct calls to "live" agents versus defaulting to voicemail.

Cheryl Arscott
Reservation Services International, Inc.

Binary Tree, Inc.

migration & infrastructure products, consulting services, staff augmentation

Virtual PBX has allowed my company to easily expand into remote locations and start offering telecommuting options to my employees. Customers continue to call the same number and the employees and departments they are looking for are easily reachable.

Steven Pivnik
Binary Tree

DME Alliance

startup with a distributed workforce

When I started my business I needed a way to provide a top-notch front-end telephone system for our group of mobile professionals. We needed to keep our overhead low, while allowing our employees to work at client sites as a virtual office. I looked into local answering services and telephone company options, but nothing offered the flexibility and economy that we needed. Virtual PBX provided the perfect fit to our needs. I love the feature that allows us to receive voice messages by email. The web interface is intuitive and easy to use.

David Marks
DME Alliance

MoonRiversMedia

web development services for small business and home users

Thank you VirtualPBX!! After a long search, I have finally found the perfect PBX solution for my Company. As a small Technology Outsourcing provider, our company needed a centralized system to handle incoming calls for sales, support and marketing. Our 888 numbers give our clients a toll-free number at a very low cost to us. In addition, the VirtualPBX system follows me wherever I go - it can forward to my cell phone, a vacation house, any other number I want. Best of all, the system announces the caller so you can decide to take the call or send it to voicemail. The inbound fax capability receives all of my faxes and sends them immediately to my email as a PDF attachment. These are just a few of my favorite features; I also have conference call capability and web-based control panel where I can control everything.

On a typical day, I might be on a client site working on the network. A call comes to my cell phone - my VirtualPBX attendant announces the caller and depending on what I am doing, I can answer or send the caller to VM and check the message later. I always stay connected and know when I'm trying to be reached.

The cost savings are a no-brainer, especially for a small business. The cost and maintenance of an in-house PBX system is costly from a cash and resource perspective. The affordable VirtualPBX monthly plans more than offset the cost of incoming calls.

Most importantly, I have received GREAT customer support. Sales walked me through all of my pre-sale questions and then continued to work with me answering all of my billing and service questions for months following

Thanks for a great service at a great price.

Mark Gallagher
President
MoonRivers Media, LLC

Professional Transitions, Inc.

comprehensive service for dentists from graduation to retirement

Virtual PBX has been an incredible product for our company. With our representatives decentralized throughout various areas of Florida and the United States, we have been able to seamlessly transition our toll-free number from directly connecting to our main office to routing to our specific local offices. We never miss the personal contact so imperative in our industry. Additionally, with the ability to have our calls find us, voice mail emailed to us and configuration changed through the internet, no matter where we may need to travel, we are always available at the right time - I can't tell you the number of times we've changed the routing of calls from our Treo device while traveling. Amazing. Virtual PBX has integrated into and enhanced our company greatly. Thank You!

Greg Auerbach
Professional Transitions, Inc.

Exclusively RN's, LLC

after hours triage service for physicians across colorado & arizona

From home, we own and operate an after hours triage service for physicians across Colorado and Arizona. Virtual PBX is the common thread that shunts all incoming callers from multiple offices into one centralized system. Not only does it flawlessly hunt out the staff that is working and push callers into our system, it allows several people to work this system from multiple remote locations. We have worked with other virtual systems and they pale in comparison to Virtual PBX. We enjoy the rapid fire responses from tech support via email, and the eager, kind and willing help that we received in system set up and maintenance. Virtual PBX and new email notification is a pivotal part of our system . . . a feature that we pointedly searched for. Receipt of daily call logs, reports and the ease in navigating our online system add to the features that make Virtual PBX the cream of the crop.

Thank you, for your continued service!

Laura Hagler and Anne Afshari
Owners & Directors
Exclusively RN's, LLC

ForeclosureDiet.com

management of distressed assets and defaulted loans

The Virtual PBX interface is the most comprehensive, cost effective and valuable tool we have. It keeps our company connected and in control of what our call center needs, when we need it most. Having our headquarters in a hurricane state such as Miami, FL, the Virtual PBX system keeps us in touch with our customers even when the power is out – while most other businesses face the unfortunate event of loosing business. We can take calls from a hotel lobby with back up generators and still be able to make a good impression by being able to not only answer the call, but also able to put the customer on hold, transfer them to other extensions and practically run our call center from a wireless laptop and cell phone.

Being a fast paced, mobile company in which being out in the field for us does not mean leaving a message, but that our clients can speak with us live and set appointments as if we were in the office is priceless to our firm. Being able to view, email and retransmit our faxes from our computer not only enhances our paperless environment, but adds an organized database in our host computer that keeps our important documents within a click away. We are extremely satisfied in using your phone solutions for years and look forward to embracing future technologies with your system as our business multiplies. We appreciate your continued service and thank you for being there for us in the past, present and the future

Miguel Franco
President/CEO
ForeclosureDiet.com

INKIRK^™

technology consultation for worship groups

We just added two toll-free lines to help facilitate our connectivity, and we selected VirtualPBX after a rather thorough survey of the existing hosted providers.

We currently use a combination of CDMA, VOIP, landline, and the new toll-free ports to serve our customers. As the toll-free lines are only a couple of months out of the chute, we’re still getting the bugs worked out. Last month, we logged over 6000 minutes of conversations with our clients. One of the main reasons we selected the VirtualPBX platform is because we’re experiencing exponential growth right now, and we want to be positioned to scale. VPBX will let us do that in a cost-effective and fairly seamless manner. Though we’re an emerging player in an emerging field, we’re proud of our experience and our commitment to excellence. Our clients are happy too – and now, they can reach us even more easily

Cavett Binion
INKIRK^™

JB Knowledge Technologies, Inc.

web development, software development, graphic design, and 3d animation firm specializing in working with advertising, design and pr agencies.

With offices in Argentina, Canada, and the USA, VirtualPBX is essential to our business success. It provides a seamless interface for our customers to deal with all of our employees without ever having to bother with international dialing codes or complicated phone interfaces. We utilize the fax and voicemail-by-email services as well, allowing us to quickly retrieve and respond to messages from our customers, improving their customer service experience. With the addition of the local phone numbers, our local customers and out-of-town customers are all routed through the same phone system. The Total Cost of Ownership on this system is far less than any alternative for us.

James M Benham
JB Knowledge Technologies, Inc.

Wellbury Information Services, LLC

network/it solutions

Virtual PBX was our first, and only, choice in telephony services, and has served us very well since the inception of our company, over a year ago. Virtual PBX's offering fit exactly with what we were looking for, allowing us provide our Customers with telephone communication that enhances our professional appearance, provides us features, including voicemail-to-email forwarding, that enable agile response to incoming calls, and does it all in an extremely cost-effective manner. Being a "virtual" company ourselves, in the sense that we have no dedicated office space, hold meetings telephonically and via the Internet, and perform a large part of our services via remote-access solutions, Virtual PBX's product appealed because it allowed us to avoid costly capital investments in a PBX, voicemail system, and fax machines, and in recurring monthly expenses for telephone lines that often sit unused. Virtual PBX enabled us to get off the ground quickly with minimal startup expense-- and for a fledgling business interest such as ours, that was essential.

Our relationship with Virtual PBX has been a resounding success for Wellbury Information Services!

Evan Anderson
Wellbury Information Services, LLC