Add VirtualText Connect to your business phone service for $99 $50/month >
Add VirtualText Connect for $99 $50/month >
Add VirtualText Connect to your business phone service for $99 $50/month >
Add VirtualText Connect for $99 $50/month >
Most VoIP phone systems work the way they want, not the way you want. But VirtualPBX Digital Voice is different. With 3 plan tiers, built-in options, and controls for the robust features you need, you can rest assured your phone system won’t dictate the way you do business.
You’re in charge of how calls are handled and distributed. Custom call flows and programmable voice allow you to advance the way you route calls through your system—route dynamically based on caller ID, customer information, or caller input. It’s your call!
Like your company’s own personal air-traffic controller, auto attendant guides callers to ensure they reach the right person, department, or message quickly – they can even share your directory. Use multiple auto attendants to build decision trees in our simple web interface.
VirtualPBX offers the most intuitive business hours options available. Set your hours and our interface will help you route calls for business, lunch, and personal hours or any scheduled time you need. Input anything from holidays to after hours services and never worry about a missed call again.
Audio conferencing is available as three-way calling to add and drop members quickly, or as teleconferencing if expanded group reach is desired. Video conferencing is also available on select devices, including video-enabled desk phones.
Show up like the professional you are with your business name in the caller ID. Use our apps or call masking to show this ID on calls made from your cell phone and change the ID on the fly with dynamic caller ID.
Create a steel trap for the information that flows into your business with call recording. Choose which calls get recorded, read the transcripts, and connect them to your existing tools with integrations.
Define users in ring groups and let calls ring to that entire group at once or in any order you choose. For more advanced department options, like skills-based routing, agent wrap-up time, even load distribution, and live monitoring, ACD Queues Pro makes scaling and managing your business convenient and informative.
Flexibility to answer calls the way that works best for you and your team. Forward business calls to an existing phone, use our softphone app for mobile or desktop, make calls in your browser with the Web Phone, or use traditional desk phones. The choice is yours – or, choose multiple options with follow-me calling to ensure you never miss a call.
Highlight your company’s true brand identity from the moment a call is placed with our custom greetings manager. Upload your own recordings, use text-to-speech, record them over the phone, or order professional greetings. Extend your identity through hold music and messages – upload your own or choose from our library.
Whether it’s a vanity number or just the local number you’ve been using for the last decade, your main business number is part of your brand and you fully control the experience. When you need a shortcut, DID numbers and unlimited extensions connect callers to your team members directly.
While fax is the most commonly relied-upon method for securely transferring documents globally, the equipment, upkeep, and access can be a pain to maintain. With virtual fax, you can securely send faxes right from your email.
VirtualPBX integrates natively with a library of CRMs, giving you clean record-keeping and click-to-call while Amazon AWS stores your media securely. When you’re looking for something a little more bespoke, our Zapier, Webhooks, and API integrations let you fully customize your workflow.
All plans include call logs for easy reference and insights for immediate visibility into call volumes and team performance. With real-time dashboards, teams can monitor peak call times and KPIs. Our most advanced call reporting, with several dozen pre-built and customizable reports also includes the ability to tag calls and note dispositions.
When inbound call volume becomes too much, park calls yourself or allow others to park them while you keep fielding the traffic. Use built-in buttons on your phone or enter feature codes to park and retrieve calls. Need to refer a client to billing or support? No problem. VirtualPBX advanced transfers function similarly, and you can even brief colleagues before transferring or see who is busy with BLF keys.
Your customers may already be texting you. If you’re not ready for full texting, text forwarding is a great way to push texts to an email address or webhook without needing to register. For full texting capabilities, including AI agents, scheduling, sentiment analysis, and integrations, check out VirtualText.
Set greetings, send voicemail messages and transcriptions to email, and use integrations for storage and notifications, all with dynamic individual and team voicemail boxes inside your virtual voicemail system.
Whisper, barge, and steal allow managers the ultimate check-in tools on live calls. Managers can speak to their agent without the caller knowing using whisper. Barge allows managers to enter a live conversation. And with steal, a manager can take over a call, removing the agent entirely.
VirtualText puts SMS, MMS, and webchat in one shared inbox with a softphone built right in. Prioritize conversations, see customer sentiment at a glance, and get AI support that helps your team respond faster, stay on-brand, and never miss what matters.
AI agents act as an extra set of hands for small businesses, supporting customer conversations with your knowledge, on your schedule, and always under your control.
Keep contacts in sync between tools, trigger workflows, and automate messages with our API to when messages, like appointment reminders, need to be timed just right.
Organize ownership, capture context, and transfer conversations effortlessly to keep both teams and customers on the same page. In VirtualText collaboration is built into every interaction naturally.
Integrate with Stripe, Shopify, and Pipedrive (and more coming soon) to see customer details right inside your conversations.
Trigger custom automations at the press of a button to do things like creating deals in your CRM, escalating issues to an engineering team, or sending out review requests.
Share the load by sharing numbers across team members or restrict certain phone numbers to select teams.
No more split conversations. Allow customers to chat with you via SMS, then webchat, and back to SMS while maintaining a singular conversation thread.
Playbooks instruct your AI agents how best to answer your customers’ questions. Generate your playbook based on your company website and tweak anytime.
Sentiment analysis gives leaders a real-time signal of customer sentiment, helping small teams prioritize the moments that matter most and protect customer satisfaction through thoughtful, human responses.
A shared inbox brings your team’s SMS, MMS, and web chat into one place, making it easy to stay organized, share context, and manage customer conversations together.
As of March 31, 2023 industry regulations require all businesses who send text messages to contacts in the USA be registered. We make this process extremely simple by offering a path specifically for sole proprietors. While many vendors require an EIN for businesses to start texting their clients, VirtualPBX offers texting for sole proprietors and small businesses alike.
Centralize all your business texting in one place. VirtualText turns SMS and MMS into a shared, team-friendly inbox with unified web chat, AI assistance, and automated messaging.
Turn website visits into real conversations with live webchat that continues over SMS, captures verified leads, and keeps your team connected 24/7.
Take advantage of our webhook library to trigger your own custom workflows. For example, update your CRM when SMS opt-in status changes or alert your team when new conversations begin.
If you’re ready to level up your communications, the Workspace plan brings voice, messaging, and more into one unified view. Handle calls, texts, and chats without switching screens. More power, less hassle.
When questions come up or things need to change, having the right people matters just as much as the platform itself. Anyone can list capabilities. What matters is how your system performs and who’s there when you need it.
Capture more leads, respond 24/7 with AI agents, and manage every message in one shared inbox. After your trial, you will be converted to our $99/mo VirtualText Chat Plan.
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
