Company Milestones

• Awards continue to pile up as Virtual PBX VoIP peering receives a Network Solutions Guide 2009 Product Innovation Award. Read the press release >
• Virtualpbx.com is honored with two ADDY® Awards in the category of B2B HTMLyes Websites.
  Read the press release >
• For 2009 Virtual PBX is a recipient of NGN Magazine's First Annual NGN Leadership Awards.
  Read the press release >
• Virtual PBX receives a Unifiied Communications magazine 2008 Product of the Year Award for its VoIP Peering technology. Read the press release >
• Virtual PBX Open VoIP Peering technology also receives an Internet Telephony 2008 Product of the Year Award for Outstanding Innovation. Read the press release >

Product Milestones

• Virtual PBX and Gizmo5 VoIP peering technology allows businesses to create their own SIP-based calling solutions.
• Users can now be contacted at a toll-free number.
• Users can also jump to the portal page of their choice on login.

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Company Milestones

• 2008 marks the 7th straight year of record profits, revenue, and growth in customer base for Virtual PBX. Read the press release >
• Virtual PBX CEO Paul Hammond is honored with the 2008 Network Products Guide MVP Award, besting top leadership talent from the likes of IBM and Google. Read the press release >
• Corporate website re-design provides users with a friendlier and more intuitive place to get the information that they need.
• Virtual PBX receives a 2008 Best of San Jose Award from the U.S. Local Business Association.
  Read the press release >
• Virtual PBX also garners a 2007 Product of the Year Award from Communications Solutions for Outstanding Innovation with the introduction of Open SIP Peering. Read the press release >
• Virtual PBX names Greg Brashier as the company's first COO. Read the press release >

Product Milestones

• Virtual PBX is the first hosted PBX service to offer open VoIP peering technology allowing its customers to mix-and-match SIP-based offerings that suit their business. Read the press release >
• New pricing packages are introduced that provide as much as 60% savings. Read the press release >
• Web tools are released to help configuration and mangement:
  • The introduction of Configuration Wizard helps customers go from zero-to-phone system in a matter of minutes.
  • Virtual PBX introduces its first Google Gadget allowing user access to essential controls without the need to bring up a separate web browser.
  Read the press release >
• Voicemail Interrupt is added allowing clients to listen to and interrupt messages in realtime.
  Read the press release >

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Company Milestones

• Company marks a milestone anniversary with a new corporate headquarters in downtown San Jose
• Continued growth allows the company to invest in infrastructure enhancements that allow the company to survive unforseen economic upheaveals.
• Virtual PBX technology stands behind Exclusively RNs, a loyal and enthusiastic Virtual PBX client, as they are featured in the New York Times.

Product Milestones

• Winter 2007 release provides features that increase business productivity:
  • SmartID™ give Virtual PBX clients the ability to determine which phone number is presented with an incoming call ( the caller's phone number or the business number dialed)
  • Recording Manager™ gives clients the ability to manage, upload, record, and order Auto-Attendant greetings for their systems
  Read the press release >
• Five strong years of continued growth allows Virtual PBX to reduce it's pricing by as much as 60%. Read the press release >
• Spring 2007 release includes a slew a improvements that target Automatic Call Distribution (ACD) queue management, message handling, user training, and system customization:
  • ACD Queue Administrative Roles provides three middle-tier management roles, allowing clients to grant employees selected administrative rights for specific ACD queues without giving up full system management capability.
  • Queue Wrap-up Time gives busy call centers a way to help their agents with more time between calls to deal with administrative duties.
  • Customizable Ring Duration gives users and administrators the ability to control how long a contact phone number will ring.
  • Transfer calls to outside numbers
  Read the press release >

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Company Milestones

• Virtual PBX kicks off the year by annoucing four consecutive years of greater than 50% growth. Read the press release >

Product Milestones

• Winter 2006 release includes features that enhance system flexibility and control:
  • AutoRoute allows clients to automatically send or block calls based on a list of partial or complete phone numbers
  • Supervised call transfers allow client employees to speak to each other before a call is transferred.
  • Day/Night Mode Scheduling helps businesses setup operating hours for their systems, routing calls appropriately.
  Read the press release >

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Company Milestones

• An expanding business sector lifts Virtual PBX to nine consecutive quarters of record revenue, profitability and customer acquisition. Read the press release >
• Expanding business needs allows Virtual PBX to appoint John Coyle as its first VP of Sales and Business Development Read the press release >

Product Milestones

• Virtual PBX expands it's service offerings by adding local number availability to over 4000 communities across 4,200+ exchanges. This significant enhancement facilitiates:
  • Per-minute cost savings over standard toll-free numbers
  • Direct Inward Dialing (DID) - every Virtual PBX can have their own "direct line"
  • Mutiple phone numbers
  • International access
  Read the press release >
• Rock solid system reliability allows Virtual PBX to add a hot standby backup phone service, PBX Parachute+. Read the press release >

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Silicon Valley lore is filled with stories of great ideas that are incubated as garage startups; grown into successful businesses; and come-of-age as empires and entirely new industries. Virtual PBX began its tale just a little futher north in the heart of San Francisco, in the musky basement of an old Victorian. In August of 1995, practically prehistoric times by tech standards, the first seeds of an entirely new business sector set root. Inspired by the need to ... CTO and Founder, Stephen W. Lange began writing.

Development began in March of 1996 and by June the company had been incorportated as Advanced Queueing Systmes. By August of 1997, the first fully functional hosted PBX system was born, incorporating many of the fundamental features that exist to this day. Out-of-the-box, from the first launch date our systems incorporated features that are now considered standard for the entire industry:

• Customized auto-attendant (virtual receptionist) messages
• TrueACD™ queues that allowing customers to get to entire departments of agens
• Call forwarding and follow-me calling
• The ability to receive faxes
• Voicemail and remote messaging services to all extension owners
• Blind transfer of calls
• Call preview detail
• Over-the-phone extension creation
• Customizable music-on-hold with a built-in library
• Customizable information-on-hold
• Configurable phone number ring-to locations
• Built-in N-1 redundancy

During its twelve year existence one of the key factors in the company's continued growth is the ability to drive down costs while investing in infrastructure and networking. During that period costs have been reduced by a factor of 10.



2004 Milestones

• Major product enhancements include skills-based routing capabilities, integrated conferencing, real-time online monitoring of ACD queues and human resources, and real-time logs and call reporting. Read the press release >
• Successful introduction of the Virtual PBX SOHO (Small Office Home Office) Service, a new value package for small businesses. Read the press release >
• Introduction of a new partner program that allows channel and strategic partners to share in revenue generated by opening new accounts. Read the press release >
• Strengthening the management team by hiring Greg Brashier as vice president of marketing, an accomplished high-tech executive and former professor of marketing at BYU’s Marriott School of Management, a US top-30 business school. Read the press release >
• Winning the CommWeb/CMP Editor’s Choice Award for hosted PBX service.

2003 Milestones

• Virtual PBX introduces a secured web portal giving allowing clients to listen to voice mail, read faxes, and forward voice and fax messages to e-mail.
• Virtual PBX opens its first high-security datacenter.

2002 Milestones

• Virtual PBX names its first CEO, Paul Hammond.

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