When you get a business phone system from VirtualPBX, you get our award-winning business service and most reliable VoIP features delivered to you over a secure telecommunication network with unsurpassed call quality. We’ve taken every precaution to give you the most reliable, crystal clear, and secure virtual phone service in the market with VoIP quality, system reliability, and network security.
Our carrier-class switches are stored in a co-located datacenter that is part of a government-protected network for technology and communication, and is subject to government regulation and oversight in addition to our own stringent security measures.
While we don’t provide details about our facility for security reasons, we have multiple sources of electrical power as well as multiple inbound and outbound carriers. Even if the power grid or one of our telecommunication providers should collapse, our system, and therefore your business phone system, will remain secure and functional.
Every component in our network and database infrastructure is backed with redundancy measures similar to our power and telecom sources. Though incredibly unlikely, this ensures that if multiple components fail, calls would remain unaffected.
Security and reliability are key to providing solid virtual phone service. VirtualPBX uses carrier-class switches to run our software. This gives VirtualPBX the ability to make our own changes without having to rely on third-party providers and lets us maintain well above industry averages for operational uptime.
With the redundancies we’ve built into our network, we never have any customer-affecting downtime for maintenance or repairs – planned or otherwise. We can operate back-up systems whenever our engineers need to open up the hood for a tune up.
With all of the redundancies in our electrical and telecom providers combined with the redundant network and switching components, VirtualPBX has attained 99.999% uptime, making us the most reliable VoIP provider. This is class and industry-leading performance that you can only find with VirtualPBX.
VirtualPBX service comes with peace of mind and without ever having to second-guess your network. With all of VirtualPBX systems status’ available 24 hours a day at our status page, you’ll always be in the loop.
The industry-leading performance from VirtualPBX doesn’t stop at the technology level. Every step of the way, the award-winning Customer Support team, available 24/7, is here to help you with any challenge or nuance of your new hosted PBX phone system. And in a world of constricting margins and pay-per-use features, we’re proud to go against the trend and still offer all of our support as part of your VirtualPBX phone service, no matter how large your business is.
Founded in a San Francisco, California basement in 1997, VirtualPBX delivers Business Phone, Contact Center, AirDial POTS Replacement, VirtualText, and The Work Browser to our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
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